Terms and conditions - Wadden Sea Experiences

We are Vadehavets Oplevelser CVR no. 37800295, Torvet 1, 6280 Højer (”we”, ”our” and ”us”). By booking with us, you confirm that you accept these terms and conditions and other information about your booking stated on our website or provided by our business partners.

Buying tours

Prior to placing an order, you will see an overview showing the tour you have chosen, its price and the total invoice amount including any delivery and payment costs.

Once you have placed your order, we will immediately send an order confirmation to the e-mail address provided, which you must bring with you electronically. The order confirmation is your proof of enrolment and payment.

The name on the order confirmation is responsible for the booking and must be at least 18 years old at the time of booking. Only this person can change and/or cancel the tour. Any contact from us regarding the tour will be made to this person.

By making the booking, you confirm that you are authorised by any fellow travellers to make the booking. It is your responsibility to ensure that any travelling companions are aware of and accept these Terms and Conditions, where applicable. You are obliged to check the information in the order confirmation immediately. You must bring any errors to our attention as soon as possible. Changes may be subject to a fee or a new order.

According to Section 18(2)(12) of the Danish Consumer Contracts Act, the purchase of tours is not covered by the right of cancellation (however, see below about cancellation etc.).

It is possible to take out travel insurance to cover the cost of treatment and repatriation in case of accident or illness to the extent not covered by the health card. It is also possible to insure yourself against cancellation risks by taking out cancellation insurance.

Price and payment

Unless otherwise stated and where applicable, the tour price includes accommodation, transport in connection with tours, guide costs, bike hire, VAT and catering as stated on the website and order confirmation. Drinks such as wine, beer or soft drinks, e.g. for dinner, are usually not included in the tour price.

When you book, you need to pay a deposit to secure your place on the tour. The deposit is 25% of the price. When you arrive, you must pay the remaining 75% of the tour price. If the payment terms are not met, we have the right to cancel the booking without notice. Payment is made using Visa/Dankort, MasterCard or MobilePay, and the payment is completed at the same time as your booking. The amount will be automatically debited from your account/credit card including card fees;

Dankort 1,39 DKK
Visa/Dankort 1,39 DKK
Mastercard 1.50% of the transaction amount
Mastercard issued abroad 2.95 DKK
Visa card issued abroad 2.95 DKK

A special encryption technology is used for payments. This means that only our systems can read information about your payment card. Payment card information is sent to PBS in encrypted form and is not saved or stored by us.

In the event of cancellation or cancellation where you are entitled to a refund, see below, we will arrange for the refund to be initiated as soon as possible after we have been notified of the cancellation or cancellation and via the payment method you have previously chosen to pay with.

Changes to or cancellation of tours at our request

We have the right to make minor changes to the tour. However, if we are forced to significantly change one of the main features of the tour before the arrival date, you can either accept the change or cancel the tour without incurring any fees.

We must inform you without undue delay of the nature of the change and its effect on the price of the tour. In addition, we must give you a reasonable time to notify us of your decision and inform you that failure to notify us within the specified time will mean that you are deemed to have accepted the change. In addition, we reserve the right to make you an offer for a replacement trip.

If you accept the proposed changes or agree to participate in a replacement tour and this results in the replacement tour being of lower quality or value, you are entitled to a proportionate reduction in the price.

If you choose to cancel the tour, you are entitled, without undue delay and no later than 14 days after the cancellation, to a full refund of all amounts paid in respect of the tour. In addition, you may, depending on the circumstances, be entitled to compensation for any financial loss, unless it is due to your own fault or unavoidable or extraordinary circumstances beyond our control, see below.

We may cancel the tour if the number of people who have registered for the tour is lower than the minimum number stated in the tour information on the Website. We must notify you of the cancellation by the deadline stated, but no later than

1) 20 days before the arrival date if the duration of the trip is over 6 days,

2) 7 days before the arrival date if the duration of the trip is between 2 and 6 days, or

3) 48 hours before the arrival day if the duration of the trip is less than 2 days.

In addition, we may cancel the tour if we are prevented from carrying out the tour due to unavoidable and extraordinary circumstances and we notify you of the cancellation without undue delay and before the arrival date. This also applies to the Covid-19 situation. Until the arrival date, we may be forced to cancel the trip if new Covid-19 restrictions are imposed by the authorities. In such cases, you are entitled to a full refund of all amounts paid for the tour without undue delay and no later than 14 days after the cancellation. However, you are not entitled to compensation.

Changes and cancellations at your request

If you wish to make changes to your booking, e.g. regarding participants, arrival date etc. and provided that we confirm that such a change is possible, the following provisions apply:

For changes that are notified to us and confirmed by us no later than 7 days before the agreed arrival date, we are entitled to charge a change fee. We calculate the change fee on the basis of the work and costs involved in the change, but min. DKK 100 per person. You must pay the change fee at the same time as the change.

Any price differences compared to the price at the time of purchase will be charged to or refunded to you.

We are entitled to consider changes notified to us and confirmed by us later than 7 days before the agreed arrival date as a cancellation (see below) and a new booking.

If you wish to transfer the tour entirely to someone else, you must notify us of the transfer in reasonable time and no later than 7 days before the arrival date. You and the person to whom you transfer the tour are both liable for payment of any outstanding amounts and for any costs arising from the transfer.

Cancellation

You have the right to cancel the tour prior to arrival. If you cancel the tour within 7 days before the arrival date, we will refund all amounts paid for the tour without undue delay and no later than 14 days after the cancellation. If cancelled later than 7 days before the arrival date, we will charge a cancellation fee of 100% of the tour price.

You may also cancel a trip before the arrival date if unavoidable and extraordinary circumstances occur at the destination, or in the immediate vicinity thereof, which significantly affect the delivery of the trip. The right of cancellation cannot be invoked if you were aware of the circumstances in question at the time of booking or the circumstances were generally known. In the event of cancellation hereunder, you are entitled to a refund of all amounts paid for the tour. Refunds must be made without undue delay and no later than 14 days after your cancellation. Card fees are not refundable.

Responsibility

We are obliged to carry out the tour in accordance with the information on our website and the order confirmation.

If we have entered into a special agreement with you that differs from the information provided on the website, it is only valid if it is stated in the order confirmation or an e-mail from us.

If you are in difficulty during a trip, we will provide appropriate assistance without undue delay, e.g. by providing information about local medical services. You can always contact us on tel. no. 21 62 64 52 during your stay.

However, if the difficulties are due to your intentional or negligent behaviour, we are entitled to charge a reasonable fee for our assistance. The fee may not exceed our actual costs.

You are responsible for the valuables and money you bring with you and their storage during the trip.

You are obliged to follow the instructions for the tour that we or your guide and others provide.

You are liable for any damage you cause to property belonging to other guests, your guide, the accommodation, etc.

Foreign guests are responsible for having a valid passport and any vaccinations etc.

You are responsible for any consequences of illness, accidents and the like during the trip and you are responsible for any related expenses.

We reserve the right to make printing errors in prices and descriptions. We cannot guarantee that the website is error-free and fully functional at all times. We cannot be held liable for missing or incorrect deliveries or defects, etc. caused by problems with your internet connection or connection, etc. Nor can we be held liable for delays or computer viruses resulting from your use of e-mails or downloads from our website.

Complaints

If you think the trip is inadequate, you must notify us without undue delay after you have discovered the defect.

Please note that it is not considered a deficiency of the tour that weather or natural conditions deviate from the usual.

If the tour is defective, you may demand that we remedy the defect, unless this is impossible or would cause us disproportionate costs considering the extent of the defect and the value of the services in question. If rectification cannot be demanded for these reasons, you are entitled to a proportionate reduction in the price or, where appropriate, compensation for direct financial loss.

If you demand rectification and we do not rectify the defect within a reasonable time set by you, you may rectify the defect yourself and claim reimbursement of the necessary costs for the rectification. You may refrain from setting a deadline if immediate remedy is required.

If a significant part of the agreed services cannot be provided, we will, at no cost to you, offer you alternative services of, as far as possible, equivalent or higher quality than agreed. If the alternative services offered result in the tour being of a lower quality than agreed, you are entitled to a proportionate reduction in the price. You can only refuse the alternative services offered if they do not constitute an equivalent service to the original trip or if the proportional reduction offered is insufficient. If we cannot offer alternative services or if you reject the offered alternative services for the above reasons, you may claim a proportionate reduction and, where applicable, compensation for direct financial loss.

If a defect significantly affects the tour and we have not remedied it within a reasonable time, you may cancel the contract for the tour. If you cancel the contract for the trip, we must refund all amounts paid under the trip, less an amount equal to the value of the trip to you.

You are entitled to compensation from us for financial loss that you suffer as a result of a defect, unless the defect is due to either your own fault, an unauthorised third party and is unforeseeable or unavoidable, or unavoidable and extraordinary circumstances. If the defect has caused you significant inconvenience, you may be entitled to compensation, unless the defect is due to one of the circumstances listed above.

Personal data and data protection

In relation to data protection legislation, the data controller is Vadehavets Oplevelser v/ mortenriis CVR no. 37800295, Østergade 18, 6280 Højer.

Any enquiries regarding data protection should be made in writing to the following email address: morten@vadehavetsoplevelser.dk

We process the personal data you provide in connection with your order (name, address, email address, postal address, payment card and payment card number with expiry date) because it is necessary in order to fulfil your order and thereby fulfil our agreement. We process the personal data you provide in connection with your order, also because we would like to contact you with offers, unless you opt out when placing your order. This processing of your personal data is based on our interest in maintaining contact with you in the hope that you will book a tour with us in the future. You can therefore expect us to contact you regularly with offers.

You have the right to request us to stop sending you marketing material by contacting us at morten@vadehavetsoplevelser.dk. We will not process your personal data for other purposes unless you have explicitly given your consent for other purposes. Once you have given us consent for processing for other purposes, you are always entitled to withdraw your consent.

We disclose, to the extent necessary, relevant personal data to business partners such as guides, bus companies, online payment services and credit card companies in order to complete the tour, collect correct and secure payment or to the extent required by applicable law. The online payment service we co-operate with transfers personal data provided in connection with payment to countries outside the EU/EEA, including the United States. We can inform you that our partner uses the European Commission's Standard Contractual Clauses as a basis for transfer to ensure the protection of your personal data. You can obtain further information about this by contacting morten@vadehavetsoplevelser.dk.

We will retain your personal data for the period necessary for the purpose or as required by applicable law. You have the right to be informed of and receive a copy of the personal data we have registered, to have such personal data amended if it is incorrect, to have it deleted if it is no longer necessary to fulfil the purposes for which it was collected or if the processing is unlawful, and to request us to restrict the processing of your personal data. You have the right to lodge a complaint with the Danish Data Protection Agency if you do not believe we are processing your personal data in accordance with data protection legislation.